With Clarity
USD 350
Pros
- Excellent value for money
- Good lab-grown selection
- Unique home replica previews
- Dedicated to engagement rings (fully customized)
Cons
- Diamond inspection features nowhere near James Allen's
- Lack of sustainability transparency
- Few options for budget-conscious buyers seeking I–J colors or lower clarity grades to maximize carat size
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Summary of Our With Clarity Review (Updated March 2026)
Updated: March 5, 2026
by Rolf Hartmann, Head of Diamond Research | Senior Diamond Analyst
Buying an engagement ring online can feel like a leap of faith, especially when you’re spending thousands of dollars without seeing the ring in person.
So we didn’t just browse With Clarity’s website. For this 2026 review, we independently purchased a lab-grown diamond engagement ring, tested their Home Preview program, and documented the entire process, from selecting the diamond and setting to the final unboxing.
In this review, we’ll show you exactly what we experienced, including diamond inventory, quality, pricing customization options, and whether With Clarity is truly worth it in 2026.
Our Verdict (2026): Is With Clarity Worth It?
Yes. With Clarity is currently one of our recommended jewelers for lab diamond engagement rings, especially if you want to reduce the uncertainty of purchasing online. Their Home Preview program, which allows you to try a replica ring at home before committing, is one of the most helpful “bridge-the-online-gap” services we’ve tested, and their pricing on lab-grown diamonds is consistently competitive.
We highly recommend With Clarity. And as you’ll learn throughout our review, there are good reasons for that. The lab diamond selection and value-for-money are great. Coupled with an excellent buying experience, great customer support, and return policies, our review of With Clarity awards them one of our highest ratings.
Best For:
• Buyers who want to try ring designs at home
• Shoppers prioritizing D–H color and VS2+ clarity
• First-time online engagement ring buyers, and those wanting a high-end presentation.
Not Ideal For:
• Ultra-budget shoppers looking for I–J colors
• Buyers who want ultra-advanced diamond zoom tools
The Bottom Line: With a selection of over 144,000 lab diamonds, they offer some of the most competitive prices in the industry without sacrificing the luxury experience.
- Summary of Our With Clarity Review (Updated March 2026)
- Share Your Experiences with With Clarity
- Our 2026 Buying Experience: We Bought a Lab Diamond Engagement Ring
- Who is With Clarity?
- With Clarity's Home Preview
- Pros and Cons of Buying Diamonds at With Clarity
- Ethical Diamond Sourcing
- The Diamond Selection
- With Clarity Prices and Value for Money
- The With Clarity Buying Experience
- We Bought an Engagement Ring – Our Personal Experience
- Our Finished Ring: Craftsmanship, Sparkle & Final Impressions
- With Clarity Shipping and Return Policies
- With Clarity Review Summary and Our Honest Verdict
- How We Reviewed With Clarity
- Our Readers' With Clarity Reviews
- Other Customer Feedback and Reviews
Share Your Experiences with With Clarity
Our 2026 Buying Experience: We Bought a Lab Diamond Engagement Ring
We wanted to test With Clarity’s craftsmanship on a design that requires precision. While a simple solitaire is a classic, it doesn’t always show the full range of a jeweler’s benchwork. For this review, we opted for a more complex, on-trend design: the Chevron Hidden Halo.
The Selection Process
The 2026 site interface is seamless. We used the “Advanced Filters” to find a stone around 1 carat, maximizing size while staying under the 1.25ct price threshold.
- The Stone: We decided on an I color, VVS2, Excellent Cut. Choosing a 1.11ct allowed us to get the look of a 1.25ct stone while staying at a 1.0ct price point.
- The Setting: A 14KT Yellow Gold Chevron Hidden Halo. This design features a unique “V” dip in the band and small accent diamonds that encircle the center diamond.
Shipping & Unboxing
- Shipping: Our ring arrived 11 days after we placed our order (including production).
- The Box: The ring arrived in a premium blue presentation box that stands out as one of the most high-end we’ve seen. It felt genuinely sturdy, weighted, and luxurious, more like a boutique experience than a mail-order one.
Expert Note: If you are ordering a complex setting, such as the Chevron Hidden Halo, plan for a 12-14-day lead time. In our experience, this is significantly faster than the 3-week industry average for custom work, but longer than their standard 2-4 day turnaround for simple settings.
If you want to recreate a similar ring, you can start by browsing loose lab-grown diamonds at With Clarity and pairing them with a setting through their ring builder.
Who is With Clarity?
With Clarity started out focusing specifically on engagement rings. The company was born out of a personal need (as many great companies are). The founders wanted to try engagement rings from the comfort of their homes and avoid hustling jewelers. Importantly, they chose the best diamond and ring, guaranteed ethically sourced.
But they found that was a tall order, so they solved the challenge themselves. They did this by uniquely offering to create a high-quality replica model of your engagement ring for you to try at home before the actual ring is made.
This is brilliant for both With Clarity (who saves on returned rings) and the consumer (you), who receives some of those savings and has the luxury of shopping from the couch.
With Clarity Quick Facts (2026)
Yes. With Clarity is a reputable and trustworthy online jeweler that offers excellent diamonds and stunning diamond jewelry at competitive prices. With Clarity is best known for engagement rings, excellent value lab-grown diamonds, and its standout “try-a-replica-at-home” Home Preview program.
With Clarity has a showroom in New York City. You can schedule an appointment virtually or at their physical showroom in the Diamond District. The showroom is at 118 Spring St Floor 3, New York, NY 10012, but you must book an appointment on their website in advance.
With Clarity’s Home Preview
Clarity offers to try on a 3D-printed model of engagement ring designs at home before purchasing the real ring. This is, to our knowledge, a unique offering and a genius way to avoid going to a jeweler and having to receive and return a costly diamond (with insurance and all). It’s designed to help you evaluate the setting, proportions, and overall look on your hand, not the sparkle or performance of the diamond itself.
How it works:
- Choose up to two ring designs for a Home Preview box
- Customize the style details (metal color, shape, size)
- Try the replicas at home
- Return them within 7 days (returns are typically prepaid)
- Order the real ring
Why we like it: It removes one of the biggest online-shopping pain points: committing to a setting design you’ve never tried on.
With Clarity Home Preview Quick Facts
Yes, With Clarity is a reputable company established in 2013 in New York by a husband-and-wife team seeking to create a more personalized ring-buying experience.
Yes, the quality is surprisingly good and definitely good enough for you to make an informed decision. Now, it’s only the design that you are evaluating, not the diamond stone. The one placed in the ring setting is a synthetic replica stone (remember how lab-grown diamonds are not synthetic but, in fact, just as real as mined diamonds).
You can only keep the diamond ring replica from With Clarity for seven days. After that, you’ll have to return it. But if you need to keep it for longer, just contact their customer service and ask for an extension.
It costs $200 upfront, but you’ll receive a gift card for the full amount paid, which can be applied toward your final ring purchase.
Pros and Cons of Buying Diamonds at With Clarity
Pros
- Great overview and search functionality, where you can set all your desired parameters and quickly gather an overview of their selection.
- With Clarity works with all major diamond institutes, and all diamonds have reputable certificates. Typically, that means GIA for mined diamonds and IGI for lab-grown diamonds, and, as we have seen, With Clarity offers a large selection of GIA-graded lab diamonds, too.
- The certificates are available on the site, as they should be, allowing you to inspect the diamond stones in detail, including any flaws they may have (which is ok, as long as they are not too dominant – learn more in our guide to lab diamond clarity).
- You can inspect almost any diamond using a 360-degree view, which gives a fairly decent representation of the stone. However, the tools are not nearly as good as those offered by James Allen. We particularly miss the super zoom that James Allen provides.
- With Clarity, gemologists are available for you to interact with and set up virtual appointments, and the customer support is excellent, knowledgeable, and responsive.
- A lifetime warranty, free delivery, and free and insured returns—plus free resizing—are all to be expected by a top-tier jeweler, but sadly, this is not always the case. Fortunately, With Clarity does.
Cons
- While most diamonds can be inspected using the 360-degree tool, a few are missing. These, however, are only smaller diamonds, and you can avoid those few diamonds. The inspection tool is decent but not as advanced as some competitors offer. However, we miss the super zoom that James Allen has.
- Lack of information about sustainability.
- The inventory focuses almost exclusively on premium D–H colors and VS2+ clarity, offering few options for those looking to save by choosing I–J colors or lower clarity grades.
Ethical Diamond Sourcing
You might already know or have read in our pros and cons of lab-grown diamonds that “ethically mined diamonds” are somewhat of an enigma. Ethical diamond sourcing should be encouraged and, if necessary, ensured. But, guaranteeing that mined diamonds are ethically sourced has proved almost impossible. It’s a marvelous initiative that we fully support and applaud. But in practice, it is virtually impossible to guarantee that a mined diamond is ethically sourced. That’s one reason many shoppers choose lab-grown diamonds: they avoid mining-related concerns and are typically more affordable.
With Clarity sells both mined and lab-grown diamonds, but we’re most interested in their lab-grown offering. In the following, we’ll examine their selection of lab-grown diamonds and diamond jewelry.
The Diamond Selection
Today, With Clarity offers a large selection of lab-grown diamonds and sells not only engagement rings but all types of diamond jewelry. This includes unique and gorgeous jewelry designs, as well as the option to create your own diamond jewelry by pairing diamonds with settings (which we highly recommend).
First, we’ll consider With Clarity’s selection of loose lab-grown diamonds, then its inventory of preset lab-grown diamond jewelry.
Selection of Loose Diamonds
About 80% of their diamond selection is lab-grown, and they have a vast number of stones to choose from. At the time of the review, they have 144,233 lab-grown diamonds on offer (and 30,886 mined diamonds). (Do note that most jewelers do not own all those diamonds, but they have access to them through their network of trusted wholesalers).
In 2026 (March), lab-grown stones now represent over 80% of With Clarity’s total selection. When we last reviewed in 2024, about 40% of their diamond selection was lab-grown. This means shoppers browsing today will encounter significantly more lab-grown options than in previous years.
With Clarity Diamonds offers a large selection of loose lab-grown diamonds, focusing heavily on premium quality and color. The selection is characterized by a “better-than-average” baseline, meaning you won’t have to sift through lower-tier colors or inclusions to find a beautiful stone.
Price & Carat Range: Stones start as low as $144 for a 0.26-carat diamond (D color, VS2, Very Good cut) and up to $107,574 for a rare 19.35-carat (H color, VS1, Ideal cut).
Color: The inventory is intentionally skewed toward the top of the scale, ranging strictly from D to H, meaning the inventory is concentrated in the colorless and near-colorless range.
Clarity: Diamonds range from VS2 up to Flawless (FL). This means the inventory focuses on stones that appear eye-clean to the naked eye.
Cut: Options range from Good to Ideal, allowing buyers to prioritize maximum brilliance and fire.
Shapes: They offer 11 of the most in-demand shapes, including round, princess, radiant, pear, cushion, elongated cushion, asscher, emerald, marquise, oval, and heart.
If you’re unsure how to evaluate grading reports and proportions, our guide on how to buy a loose lab-grown diamond walks you through exactly what to look for.
What This Means for Buyers
Because With Clarity’s inventory is concentrated in the D–H color and VS2–FL clarity range, you’re starting from a higher quality baseline than at many competitors. You won’t need to sort through heavily tinted or visibly included diamonds. For many buyers, especially first-time shoppers, this simplifies the search process.
That said, their inventory skews towards higher color and clarity grades, which means there are fewer options than retailers offering for example I–J colors or lower clarity grades like VVS. If your goal is to maximize carat weight at the absolute lowest price, then competitors like Ritani may provide more flexibility. For those who prefer a bright, eye-clean diamond without extensive searching, With Clarity’s selection makes the buying process more straightforward.
Diamond Grading and Certificates
One thing to note about the selection at With Clarity is that it includes a large number of GIA-graded lab-grown diamonds. Of the reputable diamond grading institutes, IGI grades most lab diamonds, and most often, you’ll find IGI-graded lab diamonds.
While IGI is a trustworthy diamond lab, GIA is perhaps better known, partly because it invented the 4C diamond scale, which is most commonly used today. We recommend both IGI- and GIA-graded lab diamonds, but some shoppers may prefer one over the other.
GIA charges a bit more for their grading reports, and diamonds graded by them are less common. Therefore, it’s nice to see that With Clarity has 3,404 GIA-graded high-quality diamonds to choose from.
With Clarity gives direct access to all lab diamond certificates, which allows you to scrutinize the diamonds you are considering. Of course, all diamond jewelers should do the same, but only a few do (including all our recommended jewelers). In the examples of certificates from IGI and GIA below, you can learn more about the particular diamond and any flaws. Learn more about lab diamond grading and certificates.
Fancy Diamond Colors and Fancy Diamond Shapes
With Clarity sells not only round brilliant lab diamonds but also other shapes, collectively known as fancy shapes. These include classic shapes such as emerald and princess, and more elaborate heart-shaped lab diamonds.
We previously missed colored diamonds at With Clarity, and just two years ago, With Clarity only offered colorless lab diamonds, which are by far the most popular. But colored diamonds are gorgeous. While they are scarce in nature and thus prohibitively expensive, colored lab diamonds can be created at a much lower cost. That makes them affordable to people other than super-rich folks.
We are happy to report that in 2026, With Clarity now boasts a robust selection of Colored and Fancy Colored Lab Diamonds.
Their current inventory includes:
- Pink
- Blue
- Yellow & Orange
- Green
Learn more in our guide to colored lab-grown diamonds, including how pricing differs from colorless stones.
All told, With Clarity offers an outstanding selection of stones, and you will likely find something suitable. As you’ll learn later, the buying experience and the options for customizing lab diamond jewelry, combined with their vast selection of loose lab-created diamonds, make them one of the best places to create your own lab-grown diamond jewelry, including engagement rings.
Next, we’ll examine With Clarity’s preset lab diamond jewelry and settings inventory.
Diamond Jewelry Selection at With Clarity
Most customization options are limited to rings and more classic jewelry pieces, such as lab diamond stud earrings, pendants, and engagement rings. Diamond jewelry with smaller diamonds will also not be customizable, and diamonds are often not externally graded either.
Sometimes, you may also prefer a preset diamond jewelry piece, so you don’t have to worry about finding a suitable diamond. While we advise against it, in some cases, it makes sense. That’s why we’ll consider the inventory of preset jewelry in this part of our With Clarity review.
Beyond Engagement Rings
A few years ago, With Clarity mainly focused on diamond engagement rings, and their selection of other diamond jewelry was limited. However, that has since changed. Now With Clarity offers everything from classic jewelry designs to more modern, edgy, exquisite, one-of-a-kind pieces.
Below are a few examples, from classic stud diamond earrings to modern pieces you might find at design-first jewelers like Vrai, Kimaï, or Pandora Brilliance.
In total, With Clarity offers more than 1800 lab diamond jewelry pieces, not counting 400+ ring options. Compared to other jewelers, it’s a very impressive amount and more than enough to browse their catalog if you are in the market for lab diamond jewelry.
With Clarity Prices and Value for Money
Of course, prices are among the most important factors when choosing a diamond jeweler. To help you determine if With Clarity is good value for money, we’ll compare prices with other leading lab diamond jewelers for both loose and lab diamond jewelry.
Prices for Loose Lab-Created Diamonds (2026 Update)
Based on our March 2026 sampling of 1-carat round lab diamonds (D–F color, VVS2 clarity, Ideal cut), prices start around $500. This puts With Clarity among the cheapest online diamond jewelers.
You can see how these prices compare in our updated 1-carat lab diamond price comparison.
A stone with those same premium specs would have cost significantly more years ago, but with significant price drops in the past years, With Clarity is now among the cheapest online diamond jewelers, often rivaling or beating “budget” giants like Ritani.
In our 2026 Best Places to Buy Lab-Grown Diamond Engagement Rings, With Clarity came in second.
| Retailer | Best For | Starting Prices* |
|---|---|---|
| Ritani | Best Diamond Prices | ~$440 |
| With Clarity | Try-Before-You-Buy | ~$500 |
| Brilliant Earth | Best Ethical Choice | ~$630 |
| James Allen | Best Buying Experience | ~$670 |
| Grown Brilliance | Best Custom Rings | ~$805 |
In summary, With Clarity is among the best-priced jewelers for lab-grown loose diamonds and lab diamond jewelry. With excellent prices and a large selection of great lab diamonds, you might consider With Clarity. But how is the buying process? We’ll find out next in our With Clarity review.
The With Clarity Buying Experience
Buying lab-grown diamond jewelry has become much easier with the advent of online jewelers and leading jewelers such as James Allen showing the way. Today, many jewelers offer many of the same features as James Allen, including With Clarity.
Engagement Ring Buying Experience
Shopping for engagement rings at With Clarity is exceptional. Only With Clarity offers a unique try-at-home experience (even two versions) that lets you assess high-quality replicas of the engagement ring(s) you’re considering. But it doesn’t stop there.
In addition, their engagement ring customization is outstanding. They boast 8,000 customization options, and while we haven’t counted, it’s sufficient to say that you can make your engagement ring entirely your own. If this is important to you, go With Clarity.
Diamond Jewelry Buying Experience
Previously, the customization options at With Clarity were limited to engagement rings, but that has since changed. You can now also customize earrings and necklaces and choose the exact setting and diamond you want to pair. The process is as easy as when creating an engagement ring, and you have just as many lab diamonds to choose from. The number of settings is fewer, but there are enough to find what you are looking for.
Diamond Inspection Features
Diamond inspection at With Clarity is also good, and you can view almost any diamond in 360 degrees and study it. However, the quality of the images/video is not as good as at some competitors, and we miss the ability to zoom in and inspect the diamond in more detail.
We Bought an Engagement Ring – Our Personal Experience
To fully evaluate With Clarity, we didn’t just browse the site. We placed a real order and documented the entire process from start to finish. We independently purchased this ring specifically for this review.
As we showed earlier in this With Clarity review, you can filter diamonds based on all diamond 4Cs and additional features. Compare the diamonds that match your desired attributes and choose the one that offers the best value. We selected a loose lab-grown diamond using With Clarity’s ring builder, carefully filtering by cut, color, clarity, and carat weight to narrow down our options.
If you need help or tips, read our guide to buying loose diamonds or how to buy a lab-grown diamond.
The advanced filters made it easy to refine the inventory without feeling overwhelmed, and full grading reports were accessible directly from each product page, which is essential when comparing diamonds side by side. Not all retailers provide instant access to grading reports, so having them readily available gave us confidence in the diamond we ultimately chose.
After reviewing multiple options, we selected a 1.11-carat round brilliant lab-grown diamond, VVS2, Excellent Cut, I Color, that struck the right balance of proportions, quality, and value. Because we had previously tried two replica rings through With Clarity’s Home Preview program, we were confident in our setting choice because we knew exactly how the setting would look and sit on the hand.
The Moment the Box Arrived
The ring arrived fully insured via FedEx and required a signature upon delivery, which is exactly what you want when ordering something of this value. The outer packaging was discreet and well-protected, and most importantly, there was no obvious branding that would give away what was inside.
First Impressions When Opening It
Inside the outer packaging was With Clarity’s signature blue presentation box. It feels substantial in hand, weighted, smooth, and thoughtfully designed, and it’s one of the most luxurious engagement ring boxes we’ve had our hands on.
Overall, the unboxing felt comparable to what you’d expect from a traditional luxury jeweler, but with the added satisfaction of having designed it ourselves.
Because we had already tested the setting and carat size through the Home Preview program, there were no surprises. The ring looked exactly as expected.
Our Finished Ring: Craftsmanship, Sparkle & Final Impressions
We received our completed engagement ring just 11 days after finalizing our order, and it exceeded our expectations in every way.
The setting was the Chevron Hidden Halo we had previewed, now crafted in solid 14K white gold with a bright, mirror-like polish. The craftsmanship was exceptional. The prongs were delicate yet secure, the halo perfectly aligned, and the overall symmetry flawless. In natural light, the diamond really came to life, with amazing fire that sparkled beautifully, exactly what you’d expect from a well-cut stone with a true Excellent cut grade.
The 1.11 carat diamond appeared even more substantial than expected (a pleasant surprise), thanks to the hidden halo subtly enhancing its presence without overpowering the design.
Overall, the ring had the look and feel of true high-end craftsmanship. It easily rivaled stones we’ve seen at 3x the price in the Diamond District.
Summary of the With Clarity Customer Experience
Despite minor flaws and missing features, the shopping experience at With Clarity is fantastic. If you are looking for a lab-created diamond engagement ring, With Clarity is one of the absolute best places to shop. The Home Preview offering alone makes With Clarity stand out, but the endless customization options and customer support seal the deal.
With Clarity Shipping and Return Policies
With Clarity’s shipping is always free. As it should be, but it’s often not the case at some retailers. All orders are shipped via 2-day insured FedEx once the ring is completed. Total delivery time depends on production time. In our case, the ring arrived 11 days after ordering, including production.
While some retailers, like James Allen, offer free overnight shipping, the 2-day insured and free shipping is more than sufficient and better than what most jewelers offer.
The return policies are generous, too. You have 30 days of hassle-free returns with both postage and insurance paid, which is pretty much risk-free.
The 11-Day Fulfillment Journey: Expectations vs. Reality
To provide a real-world benchmark for our 2026 review, we tracked our custom order from day one. While the website mentions “2-day shipping,” that refers to the time the package is in the air. The Production Window (the time it takes to build your ring) is the most important variable to plan for.
Order Placed: January 30
Production Window: 8 Days (The time required for With Clarity’s NY-based jewelers to craft our 14KT Yellow Gold Chevron setting and secure the 1.11ct stone).
Shipped (FedEx Insured): February 7
Delivered: February 9
Our Take on Speed: Total time from clicking “Purchase” to unboxing was exactly 11 days. For a complex design like the Chevron Hidden Halo, this is impressively fast.
With Clarity Review Summary and Our Honest Verdict
Our With Clarity review concludes that With Clarity has successfully transitioned from a disruptive startup into a leading “Digital Boutique” for lab-grown diamond engagement rings. By solving the primary anxiety of online shopping through the option to try replicas at home before you buy (to assess the design) and offering a level of customization that rivals bespoke jewelers, they have effectively catapulted themselves into a league of their own.
The 2026 Evolution
In our updated March 2026 review, we found that With Clarity has evolved far beyond its original focus. It has addressed previous inventory gaps with two major milestones:
- It has a 144,233-stone lab-grown inventory (now making up over 80% of their total selection).
- It offers one of the best selections of Fancy Colored Lab Diamonds (including Pink, Blue, and Green) and 11 fancy shapes – successfully filling the variety gaps we identified in previous years.
The Competitive Landscape
While James Allen still holds the crown for their advanced 40x diamond inspection tools, and Ritani usually leads on the absolute lowest “raw” diamond price, With Clarity offers the most balanced high-end experience for the modern buyer. In our 2026 testing, the craftsmanship of our Chevron Hidden Halo ring was visibly superior to the “mass-produced” finishes often seen at high-volume discount retailers.
Final Rating: 4.7 stars out of 5
With Clarity is our top-rated “Digital Boutique” for 2026. We recommend them for anyone seeking a high-end, custom lab-grown diamond engagement ring without the boutique markup.
How We Reviewed With Clarity
As experts in lab-created diamonds, we have conducted a thorough analysis of With Clarity, including their diamonds and jewelry. Our team has compared With Clarity with its competitors and evaluated the pros and cons against industry standards. We have spent countless days and weeks reviewing With Clarity, utilizing our experience and expertise.
To ensure accuracy, our team investigated the shopping experience, purchased and returned products, studied the actual diamonds and jewelry, and tested the craftsmanship. We also subjected With Clarity’s customer service to a barrage of questions you might have.
Our diamond jeweler reviews, including With Clarity, are updated several times yearly to stay current. We encourage you to share your own experiences with us in the comments section so we can include them in our assessments.
Why You Should Trust Us
Our team of diamond experts has accumulated decades of knowledge of diamonds and the jewelry industry, with a combined experience of more than 75 years. Rolf Hartmann, our top diamond expert, led the With Clarity review with input from several expert contributors.
Ranking Criteria
We have evaluated and ranked With Clarity using these criteria:
- Price
- Diamond inventory
- Jewelry selection
- Quality
- Shopping experience
- Customer service
- Sustainability
- Shipping and return policies
Read our editorial process to learn how we research, test, and evaluate the jewelers we review.
Our Readers’ With Clarity Reviews
We encourage our readers to share their experiences shopping at With Clarity. Read our visitors’ With Clarity customer reviews below.
No Title
They don’t honor protection plans.
No customer service
My partner bought me a beautiful ring, but it broke soon after. When we sent it back to be fixed, it came back even worse. We returned it and got a more expensive ring, but customer service wouldn’t let us return it if it had the same issue. So, we decided to buy a new ring from a different company, which also uses lab-grown diamonds.
Outstanding price-matching policy
I had a great experience with Ritani. The website is transparent and easy to navigate and I ended up buying a stunning 2-carat cushion-cut diamond. What impressed me the most was their excellent price-matching policy. After my purchase, I found the exact same diamond at a lower price on another website. Even though I didn’t expect them to honor their policy, Ritani got back to me the next day and refunded me the difference! The entire process was smooth and hassle-free. I highly recommend Ritani to anyone looking for the perfect diamond!
**Subject: Completely Unacceptable Experience with Grown Brilliance**
I am compelled to share my extremely disappointing experience with Grown Brilliance, where incompetence and poor customer service have marred what should have been a joyous occasion. In August 2023, my fiancé and I chose Grown Brilliance to purchase our wedding rings. Unfortunately, this decision has led to months of frustration and disappointment.
Shortly after receiving the rings, a diamond fell out. Believing in the integrity of Grown Brilliance, we reached out for a repair rather than contacting our insurance. The company agreed to fix the ring, but this was just the beginning of an ongoing ordeal. Upon receiving the repaired ring, more diamonds fell out not once but repeatedly with each subsequent repair. The quality assurance on these repairs was non-existent, and each resolution attempt only led to further issues, culminating in a ring that didn’t even fit—crafted in the wrong size!
Throughout this process, the customer service was appalling. It took multiple calls to even reach a supervisor, and when I finally did, the response was lackluster. Promises of callbacks went unfulfilled, and when pressed for answers, excuses were made without any real action being taken. I was astounded by the lack of accountability and the casual dismissal of my concerns.
This situation is utterly unacceptable. I am now left with a product that is unusable and a customer service experience that leaves much to be desired. All trust in Grown Brilliance has been eroded, and I am seeking a full refund for the rings that have brought nothing but stress and disappointment to an otherwise joyful occasion.
I urge potential customers to consider this experience as a warning. The lack of professionalism and customer care displayed by Grown Brilliance is not what anyone should have to deal with, especially when it comes to such significant and sentimental purchases.
Got the perfect diamond.
After almost a year-long search on sites like RareCarat, Reddit, and Pricescope, I finally decided on an oval-cut, 2.5-carat, Ideal, G, VVS2 lab diamond. I shopped around for a while and ended up getting the diamond at Ritani, which had the best price, but I had a specific ring style in mind, so I only got the loose diamond from them and took it to my local jeweler to have it set.
Other Customer Feedback and Reviews
Unsurprisingly, With Clarity’s customers agree with the conclusions of our With Clarity review, and we do not hesitate to thoroughly recommend With Clarity for any lab-grown diamond needs – especially lab-created diamond engagement rings.
This is evident from all the positives and only a few drawbacks. If you’re looking for an engagement ring or any other lab-grown diamond jewelry, try With Clarity, but compare it to other retailers such as Brilliant Earth and James Allen.
Compare With Clarity to Other Top Retailers
If you’re still deciding, compare this review with:
- Our full Ritani review
- Our in-depth James Allen review
- Our updated Brilliant Earth review
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