Grown Brilliance
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Updated: November 5, 2025
Grown Brilliance specializes in lab-grown diamonds at low prices and high-end jewelry designs. They strive to give users the best possible experience while shopping for sustainable diamonds. Have they succeeded? Keep reading our expert Grown Brilliance review to learn the answer.
We have updated our Grown Brilliance review for 2026 to reflect the many recent updates to their website, diamond offerings, and services. Learn how they stack up to the competition now. And if they have managed to join the ranks for the best places to buy lab-grown diamonds.
Our Bottom Line Verdict
| Category | Our Assessment (2026) |
|---|---|
| Overall Rating | ★★★★☆ (4.5 / 5) |
| Best For | Sustainable jewelry lovers who prefer premium-grade diamonds |
| Price Range | $$–$$$ (Higher due to D–F color and Excellent–Ideal cut only) |
| Pros | Beautiful designs, strong sustainability values, intuitive website, superior diamond inspection features. |
| Cons | Smaller diamond inventory, only D–F color diamonds, 30-day return (previously 45), no free overnight shipping |
| Our Take | Grown Brilliance continues to deliver on quality and sustainability, but the limited selection and higher prices make it less ideal for budget-conscious buyers. |
| Our 2026 Recommendation | 💎 We recommend James Allen or Ritani for a larger diamond selection, better prices, and top-rated customer service. |
Our updated Grown Brilliance review (2026) finds that they continue to impress with their excellent craftsmanship, strong sustainability values, and beautiful collection of designer jewelry. Their website experience is among the most intuitive in the industry, which makes it easy for customers to browse and customize pieces.
That said, the company has made some trade-offs in the past year. Their loose diamond inventory is now smaller, and value-conscious shoppers can no longer find lower-grade stones that offer great sparkle at more affordable prices. Likewise, pricing is on the higher end compared to competitors like Ritani or James Allen.
In short, Grown Brilliance is still a top choice for those who value thoughtful design and sustainability — just expect to pay a little more for it.
What Do You Think About Grown Brilliance?
Share your customer experiences and thoughts about Grown Brilliance. Your insight helps future shoppers make informed choices.

- Our Bottom Line Verdict
- What Do You Think About Grown Brilliance?
- Recycled Packagning
- Lab Diamond Inventory and Quality
- Premium Lab Diamonds
- Ready-to-Ship Diamond Inventory
- Unique Jewelry Designs
- High Jewelry Collection
- Picking Diamonds and Creating Jewelry
- Diamond Inspection
- Ring Designer and Customization
- Customer Support and Service
- Grown Brilliance Showrooms
- Strong Design Tools and Distinctive Jewelry
- Smaller Diamond Inventory and Higher Prices
- Value Compared to Ritani and Other Competitors
- Excellent Craftsmanship but Missing Key Features
- Premium Feel at a Premium Price
- Grown Brilliance Reviews on Reddit
- Grown Brilliance Reviews on Google
Who are Grown Brilliance Diamonds?
Grown Brilliance sells loose lab-created diamonds, engagement rings, and fine diamond jewelry. All set with lab-grown diamonds only – the sustainable diamond choice. Grown Brilliance has built expertise in lab diamonds, and they focus on the many benefits of lab diamonds and make a point to highlight them.
Grown Brilliance started focusing on selling through platforms such as Amazon but now focuses on selling through its website. The site is now their main point of sale and offers fantastic customer service and support. To compete with leading lab diamond sellers such as James Allen, Ritani, and Brilliant Earth, Grown Brilliance has significantly revamped and greatly expanded the services and features on their site.
Though Grown Brilliance is a relatively new lab diamond jeweler, the key team behind the brand all have years of expertise in the diamond business and the luxury product industry, including Zales, Tag Heuer, and similar companies. Their combined experiences have allowed them to build and scale Grown Brilliance at an impressive pace and develop the brand into the renowned jewelry brand it is today.
Sustainable Lab-Grown Diamonds
Grown Brilliance exclusively sells lab-grown diamonds. They do this because they believe in the environmental and social benefits. They are very outspoken about it, which we applaud. Grown Brilliance is committed to doing better than the traditional diamond industry and giving consumers a better and more conscious choice. We like that a lot.

Similar to competitors like Brilliant Earth and Vrai, they go out of their way to be as sustainable as possible. They focus exclusively on selling lab-grown diamonds, which are the sustainable and environmentally friendly diamond choice. Grown Brilliance takes it a step further by purchasing carbon credits to help reduce its carbon footprint, using recycled gold in its products, and employing sustainable packaging made entirely from biodegradable materials.
Recycled Packagning
Over the years, we’ve reviewed numerous brands, and one area that often gets overlooked is packaging. The jewelry boxes from Grown Brilliance immediately stood out to us. They’re beautifully designed, sturdy, and give a genuinely high-end feel — the kind of packaging you’d expect from a luxury jeweler. Beyond aesthetics, we appreciate that the boxes are made entirely from recycled materials, aligning with the brand’s sustainability mission. It’s a small detail, but it emphasizes Grown Brilliance’s commitment to providing an elevated experience from the moment you open the box.



We loved unboxing our Grown Brilliance jewelry — the packaging feels elegant and high-end.
Lab Diamond Selection
As we’ve mentioned before, Grown Brilliance focuses solely on lab diamonds. It sells lab-grown diamonds as loose stones or set in jewelry. The loose diamonds can be used to create your jewelry.
We’ll start by looking at their loose lab-grown diamond inventory to gauge their inventory. Read our easy-to-follow lab-grown diamond buying guide if you need help going through this process.
Lab Diamond Inventory and Quality
At the time of this review, Grown Brilliance offers around 160,000 loose lab-grown diamonds. In earlier years, their diamond inventory was significantly larger (just a year ago, Grown Brilliance had well over 250,000 loose lab diamonds), and it included a broader range of quality grades. In comparison, retailer Ritani currently lists access to more than 500,000 loose lab diamonds, giving them one of the largest online inventories in the industry.
Premium Lab Diamonds
Grown Brilliance has shifted its focus to exclusively offer high-quality diamonds, phasing out options with lower clarity, cut, and color grades. Last year, shoppers could find diamonds with a G color grade, but now the selection is limited to only those with D to F color grades, which are more expensive.
This change means Grown Brilliance’s inventory now skews towards higher color grades than we typically recommend for value-conscious buyers. However, that’s not necessarily a bad thing; it depends on your preferences. For example, when it comes to engagement rings, it’s common to aim for a slightly higher color grade.
Expert Tip:
While D–F color diamonds appear exceptionally bright and white, they also come with a noticeable price premium that’s not necessaily worth the cost. For most engagement rings, a G–H color diamond offers the same sparkle and visual appeal at a significantly lower price. And when paired with a yellow or rose gold setting, you won’t be able to see the difference. The key is to prioritize cut quality first, since that has the biggest impact on brilliance.
Grown Brilliance showcases a vast inventory of over 160,000 loose lab-grown diamonds. Allowing you to:
- Choose from 1 to 16 carats
- Quick Ship’ diamonds: These are typically ready to dispatch within 1-2 days (excluding the time needed to craft the ring).
- Classic shapes: Options such as round, oval, cushion, princess, and emerald.
- Cut grade: Ranging from excellent to ideal.
- Color grades: Available from D to F.
- Clarity grades: From VS2 to IF.

As shown in the screenshot below, Grown Brilliance previously offered a much larger diamond inventory, including options with G color grades, before narrowing its focus to higher-quality stones.

Diamond Prices
Grown Brilliance offers competitive pricing on lab-grown diamonds, with a 1-carat, round-cut, VVS2, Ideal cut, D-G color diamond priced just under $1,000. In fact, we found more than 2,000 loose lab diamonds that matched those criteria.

That said, most of their lab-grown diamonds are of superb quality, and you still have a good chance of finding a suitable diamond at Grown Brilliance.
However, for the best deals, Ritani (as always) outperforms, offering 1-carat, round-cut, VVS2, Ideal cut, D-G color lab diamonds at under $400! That’s less than half of what you’ll typically pay at Grown Brilliance for a comparable stone.

Ready-to-Ship Diamond Inventory
If you do not want to spend time searching for your diamond stones, you can buy ready-made jewelry with the stones already selected. But, as you’ll learn, we do not recommend that. Here’s why.
In our other reviews, diamond education articles, and guides, we highlight the diamond cut as the most critical aspect of diamonds. In short, you should never compromise on cut quality and always pick the highest. It’s as simple as that.
However, most diamond sellers do not use the best diamond cut for pre-set jewelry (a notable exception is Ritani). Many jewelers handily omit the diamond cut grade when listing the other 4Cs of the pre-set jewelry. You will therefore have to ask their support to tell you.
Pick Your Preferred Diamond Quality
Is Grown Brilliance an exception? Yes, and even better, Grown Brilliance now lets you choose the overall diamond quality for many of their ready-made jewelry pieces. You can select between “Good,” “Better,” and “Best,” depending on your budget and what matters most to you—whether it’s size, clarity, or overall brilliance. We really like this level of transparency and flexibility because it makes it clear what you’re paying for and ensures you get exactly what you expect. Few jewelers make it this easy to tailor your jewelry piece like that, and it’s another example of how Grown Brilliance continues to evolve and improve their shopping experience.



Unique Jewelry Designs
One thing that sets Grown Brilliance apart from many competitors is its unique design collections. These include collaborations with the well-known designer Badgley Mischka, who is probably most famous for designing sparkly shoes (so it’s a fitting collab).

We’ve seen an extensive inventory of unique designs, most notably in our review of Vrai. However, unlike Vrai, Grown Brilliance uses better-quality diamonds, notably independently graded diamonds.
In addition, Grown Brilliance offers one of the largest jewelry design inventories. This includes all possible variations from classic jewelry, such as tennis bracelets, to fashion jewelry and, as mentioned, unique designer collaborations.
We’re honestly impressed by how Grown Brilliance combines high-quality diamonds with stunning jewelry designs. That’s why we recommend Grown Brilliance over other places, such as Vrai or Best Brilliance, which focus similarly on unique jewelry designs.
High Jewelry Collection
Grown Brilliance recently launched its High Jewelry collection. This collection of very high-end and, most often, high-carat lab-grown diamond jewelry is grouped into Fine Jewelry and Bridal/Engagement. You’ll find many unique and exquisite designs. The designs are one-off, in very limited supply, and the collection is constantly updated.
The diamond jewelry pieces start at 8 carats and go all the way to 150+ carats, with prices ranging from $10,000 to $200,000+. This is not your everyday lab diamond jewelry collection. Compare them to what the uber-rich may buy and what you see on the red carpet. But, because the diamonds are lab-grown, prices are a fraction of what you would pay for similar high-end jewelry set with mined diamonds.
See, for example, this stunning 93-carat lab-grown diamond Hilo Necklace from the Grown Brilliance High Jewelry collection.

Our Diamond and Jewelry Shopping Experiences
This part of our Grown Brilliance review examines the buying experience on their website, from finding suitable diamonds to inspecting diamond quality over customer support and service.
Our earlier editions of our Grown Brilliance reviews found shopping on their website was a breeze. And, with recent improvements, the shopping experience is now on par with the best places to shop lab-grown diamonds.
Picking Diamonds and Creating Jewelry
The first step is to narrow your diamond search to suitable stones with grades that match your needs. This is precisely what we did earlier when we looked at their inventory of our reference stone. You would do the same with the diamond dimensions you are looking for.
Once you have a shortlist of suitable diamonds, you’ll examine them more closely and compare them. That’s what we refer to as the diamond inspection process.
Diamond Inspection
In this part of the Grown Brilliance review, we’ll examine the diamond inspection features on their website. This is a critical part of buying and probably one of the most challenging. Therefore, you must have access to the right features and information.
The first thing you’ll see when landing on the diamond details page is an image of the stone. This is usually an enlarged image, allowing you to see any visible imperfections and symmetry.
Diamond Image Quality
The diamond image quality at Grown Brilliance is excellent and adequate for looking for any impurities or imperfections related to diamond clarity. As can be seen in the example below, there are visible imperfections. In some cases, that can be acceptable. But you must be able to inspect them and understand whether they detract from the diamond’s brilliance (ability to reflect light).

In addition to the enlarged image, Grown Brilliance offers 360-degree videos of most of its diamonds. These videos allow you to inspect the diamond from all angles thoroughly, look for inclusions or blemishes, evaluate the color tint, and evaluate the brilliance (sparkle).
Generally speaking, the diamond should be “eye-clean.” That means you should not be able to see any notable issues with light reflections when viewing the 360-degree video material.
Diamond Video Quality
The video quality at Grown Brilliance (when available) is fantastic. It’s among the best we’ve seen, and you can move around the diamond as you please. However, some previous features, such as flipping the image, have been removed. We hope to see them reintroduced, though you can probably do without them.
Grown Brilliance now has 360-degree videos of almost all diamonds. Before, it was limited to diamonds weighing around 1.3-carat and above. Grown Brilliance continues adding more 360-degree images of smaller diamonds, and rarely, 360-degree video is unavailable. That’s outstanding and allows you to study any prospective diamonds. Few other lab-grown diamond sellers offer the same.
Diamond Certificates
Another critical element of the diamond inspection is the diamond certificate. Here, you’ll be able to see where any inclusions and blemishes might be located, guiding your image and video analysis. In the certificate and on the details page, you can also assess the dimensions of the diamond in more detail.
Grown Brilliance previously gave instant access to the diamond certificate. Unfortunately, this is no longer the case. Instead, you are prompted to contact their customer support. They will gladly send it to you, but it does impact your ability to compare and assess the diamonds you are considering.
We have been told they should be available online later, which would be a significant improvement. Unfortunately, nearly two years have passed since those initial assurances, and this feature still hasn’t been implemented. It’s a bit disappointing, especially since competitors like Ritani and James Allen allow instant access to diamond certificates directly from the product page. We hope Grown Brilliance will follow through soon, as it’s one of the last missing pieces in an otherwise excellent online buying experience.
Diamond Inspection Summary
In summary, the diamond inspection features are excellent, and, mainly, the image and the 360-degree high-quality video are big plusses. They allow you to do your due diligence before deciding on the diamond you want for your jewelry. If only the diamond certificates were available, the inspection features would be on par with Ritani and nearly as good as James Allen.
Ring Designer and Customization
Another key differentiator for Grown Brilliance is its ring designer. When you have decided on the perfect diamond, you can see it set in the ring of your choice. And the significant part is that you can easily see it set in endless ring types, colors, etc.
As seen above, you can rotate the ring however you like to inspect the details and the ring from any angle. This is impressive and better than we have seen at competing diamond jewelers. Our only wish is that you could design and customize other types of jewelry, but that may come in the future.
Customer Support and Service
We have thoroughly tested all customer service channels and have found that, in general, Grown Brilliance offers excellent customer service. The chat service is not open 24/7 (and is closed on weekends). But they were very responsive when available (within less than a minute) and got back to us quickly when unavailable.

Their support is very friendly and happy to help with all your questions and guide you through the buying process. Unlike what we recently experienced in our review of Brilliance.com, their support is not pushy and focuses on the questions asked and your needs.
Virtual and Store Appointments
Now, Grown Brilliance also offers these premium features. A key additional service that Grown Brilliance has added is virtual consultations. You can easily book an appointment using their online booking system, and finding a time is easy.

Grown Brilliance Showrooms
Another new addition to Grown Brilliance’s services is the opening of their very first physical store. It’s located in Manhattan, NY, along the prestigious shopping area of 5th Avenue. They’re accepting physical appointments, and it’s a great addition to their already excellent customer care channels. In 2026, Grown Brilliance now has 14 locations in the US.
Shipping and Returns
- Grown Brilliance has free domestic shipping on all orders. They ship with FedEx 2Day delivery and are fully insured, so you don’t have to worry about lost parcels.
- Overnight shipping and Saturday delivery available at an extra cost.
- Free 30 day returns for unworn jewelry. Contact their customer service online, and they’ll send you a return label. Returning our purchase was easy, and our refund was issued quickly.
Returns are straightforward and processed quickly. You can pay extra for overnight shipping and Saturday delivery, which competitors like James Allen offer for free. We think Grown Brilliance should do the same, but 2-day delivery will be satisfactory in most cases. At least you don’t have to pay for shipping like with Zales.

Summary of Our 2026 Grown Brilliance Review
Strong Design Tools and Distinctive Jewelry
Grown Brilliance stands out with its unique ring design tools and unparalleled inventory of diamond jewelry designs, from designer collaborations to endless variations on classic pieces. Their website is intuitive and user-friendly, and we appreciate the brand’s focus on sustainability and high-end craftsmanship.
Smaller Diamond Inventory and Higher Prices
However, we were somewhat disappointed by the reduced loose diamond inventory. Compared to previous years, Grown Brilliance now offers fewer loose diamonds and focuses on D–F color and Excellent–Ideal cuts. While this ensures high quality, it limits flexibility for budget-conscious buyers.
We often recommend exploring slightly lower color grades (like G or H) to save money without sacrificing sparkle, but those options are no longer available here.
Value Compared to Ritani and Other Competitors
When compared to competitors such as Ritani, Grown Brilliance’s prices for similar stones are often significantly higher, sometimes by several hundred dollars per carat. This means that shoppers who prioritize price may find better deals elsewhere.
In short, you pay more for presentation and sustainability, but not necessarily for better diamond value.
Excellent Craftsmanship but Missing Key Features
Nevertheless, we still love the quality of Grown Brilliance’s craftsmanship, beautiful jewelry packaging, distinctive designs, and their ready-to-ship jewelry options, which let you choose between “Good,” “Better,” and “Best” diamond categories.
That said, it’s disappointing that they still don’t offer direct access to diamond certificates, a critical feature when comparing diamonds.
Premium Feel at a Premium Price
Grown Brilliance positions itself as a premium choice, emphasizing sustainability, artistry, and presentation over sheer price competition. Their products look and feel luxurious from eco-friendly packaging to meticulously curated designs, but you do pay a premium for these touches.
If saving the most money is your top priority, competitors like Ritani still hold the edge thanks to their broader diamond inventory and lower prices for equivalent specs. However, for those who appreciate an elevated shopping experience, high design standards, and the assurance of sustainably created diamonds, Grown Brilliance remains an appealing option.
In other words, you pay a premium for presentation and sustainability, but for pure value, Ritani remains the better choice.
Pros and Cons of Grown Brilliance (2026)
Let’s break down the key advantages and disadvantages we discovered.
Pros
- One of the best ring design tools on the market.
- You can customize jewelry.
- You can pick the diamond quality for your ready-to-ship jewelry.
- Dedicated to social and environmental sustainability.
- All boxes are made from recycled materials, and some jewelry designs are made from recycled materials.
Cons
- Smaller diamond inventory than competiros.
- We wish they offered sustainable-graded lab diamonds, but that may come.
- No direct access to certificates! (but can be requested).
- The designer tool is limited to rings (but see their Truly Custom collection).
- Delivery, in some cases, can be slow or delayed.
Our Readers’ Grown Brilliance Reviews
We encourage our readers to share their experiences with Grown Brilliance. Read our visitors’ Grown Brilliance customer reviews below and share your thoughts.
**Subject: Completely Unacceptable Experience with Grown Brilliance**
I am compelled to share my extremely disappointing experience with Grown Brilliance, where incompetence and poor customer service have marred what should have been a joyous occasion. In August 2023, my fiancé and I chose Grown Brilliance to purchase our wedding rings. Unfortunately, this decision has led to months of frustration and disappointment.
Shortly after receiving the rings, a diamond fell out. Believing in the integrity of Grown Brilliance, we reached out for a repair rather than contacting our insurance. The company agreed to fix the ring, but this was just the beginning of an ongoing ordeal. Upon receiving the repaired ring, more diamonds fell out not once but repeatedly with each subsequent repair. The quality assurance on these repairs was non-existent, and each resolution attempt only led to further issues, culminating in a ring that didn’t even fit—crafted in the wrong size!
Throughout this process, the customer service was appalling. It took multiple calls to even reach a supervisor, and when I finally did, the response was lackluster. Promises of callbacks went unfulfilled, and when pressed for answers, excuses were made without any real action being taken. I was astounded by the lack of accountability and the casual dismissal of my concerns.
This situation is utterly unacceptable. I am now left with a product that is unusable and a customer service experience that leaves much to be desired. All trust in Grown Brilliance has been eroded, and I am seeking a full refund for the rings that have brought nothing but stress and disappointment to an otherwise joyful occasion.
I urge potential customers to consider this experience as a warning. The lack of professionalism and customer care displayed by Grown Brilliance is not what anyone should have to deal with, especially when it comes to such significant and sentimental purchases.
Happy customer
I bought a pendant necklace at Grown Brilliance for myself and I was very happy with the product. It feels very luxurious and the diamond is just beautiful. I would definitely buy at Grown Brilliance again.
Better than expected!
To be honest, I was a bit nervous because there are a few mixed reviews online. I haven’t bought diamond jewelry before online and wasn’t sure what to expect. But I saw an amazing deal on a necklace for Valentine’s and decided to take a chance. It turned out to be even better than I had expected and my girlfriend loved it. It came in a really beautiful box too and looked more expensive than it actually was. Would for sure recommend them based on my experience.
Totally unimpressed.
After committing considerable time to making a purchase, I placed my order only to receive an email (not the courtesy of a phone call,) to tell me that my purchase was flagged for potential fraud.
Now, to complete the order, they are requiring that I provide them with a copy of my driver’s license, a copy of my credit card, an additional phone number (who these days has two phones) and an alternative email address.
To top it all off, they gave me 24-hours to respond!
Can you guess what I am going to say, when I reply in about a minute?
Diamond necklace
Bought a diamond necklace from Grown Brilliance which is even better than I could have hoped for. Saw a deal here right after I made the purchase and wrote their customer service, who was very helpful and immediately honored it! One thing though, it took a while for the necklace to arrive and I never got a shipping confirmation. Wish the communication had been better and that they would have send some updates about when the package would arrive.
But other than that I would definitely recommend them.
Grown Brilliance Reviews from Customers
In addition to our expert assessment, Grown Brilliance customer reviews can be found on platforms like Trustpilot, Reddit, Facebook, and Google. Few Yelp reviews exist because the footprint of Grown Brilliance stores is still limited.
Grown Brilliance’s customer reviews are overwhelmingly positive and are very similar to our observations. Customers love the low prices and the beautiful diamonds and jewelry.
Grown Brilliance Reviews on Reddit
Reddit arguably is where you can find the most genuine customer feedback and where spam reviews are generally not tolerated (unlike many other review platforms). On Reddit, most users have a favorable view of Grown Brilliance, and their reviews are positive. According to Reddit customers, they are pleased with the quality of the diamond and jewelry, but some report issues with customer support and repairs; however, this area has dramatically improved in the past years.



We have been conducting our Grown Brilliance reviews since they launched and have updated our assessment continuously. Grown Brilliance has improved a lot over the years, including the quality of its customer service. Initially, the customer support team was a hit or miss, and we had mixed experiences, too.
However, should you experience customer representatives that you are unhappy with, we recommend contacting another representative or using another customer channel (e.g., email instead of chat). Lastly, please share your feedback with us in your comments or by contacting us.
Grown Brilliance Reviews on Google
On Google, most Grown Brilliance reviews are from sites that aggregate hundreds of reviews and Grown Brilliance’s site. Most negative customer reviews are from a few years back. Still, some have experienced recent delays, similar to what we noted but did not experience ourselves when we purchased diamond jewelry.

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I ordered two rings, I paid for them to be shipped 2 day with Fed X it has been 4 days and I have not gotten them!!!! My husband and I are renewing our wedding vows on Thanksgiving November 24. Please ship it to me asap thank you Theresa STARKEY
We recommend you contact customer service at Grown Brilliance. Call 877-476-9627 or visit their website: https://www.grownbrilliance.com/contact-us. We hope that you received your purchase timely.
Do not buy a diamond fro Grown Brilliance. Their products are fake and have major flaws.
Thanks for sharing your experience. We have not experienced that any of their products are fake. Diamonds from Grown Brilliance are lab-created but are real diamonds (see https://labgrowncarats.com/are-lab-grown-diamonds-real/), usually certified by IGI or another independent diamond laboratory. Could you share more details about your purchase and experience with Grown Brilliance?
I read on the Grown Brilliance site that the IGI cert is not included and has to be requested, should that be a concern? And, how can the piece be returned if need be, without one?
We have not experienced that, but the IGI certificate should be included. If not, you should contact their customer service and request the certificate. If they don’t provide it, we recommend returning your purchase. However, usually, diamonds from Grown Brilliance come with the certificate.
ATTENTION! PLEASE DO NOT BUY FROM GROWN BRILLIANCE! I BEG YOU!
They promote quality/satisfaction guaranteed but that is a COMPLETE lie!
I had purchased a tennis bracelet for my girlfriend as an anniversary gift totaling $3800 and it took much longer than expected to receive. (2 months rather than 2 weeks) The worst part…it broke 1 week upon receiving the bracelet. I called them and was told that it would take several weeks more to send in the bracelet and fix it, so I had it repaired locally in under 30 minutes. A couple months later, it broke AGAIN in a different area which assured me that their items are of POOR quality. I called them again to have them right their wrongs and was simply told that I voided their warranty by having it fixed the initial time. I argued that despite getting it fixed elsewhere they had sold me a faulty product. Nonetheless, they had shrugged me off as if I wasn’t a valued customer. You would think that they would try to help out a customer who spent $3800 but no. They do not care. On top of that, I had to call multiple times to get a response back from them.
This is by far the WORST experience I’ve had with ANY retailer I have purchased from. Writing this review, I am fearful for anyone looking to purchase from this company and I plead with anyone to source another jewelry company to save them from headache. Now I am left with a broken bracelet and a girlfriend who can’t even enjoy the gift that I had saved up tirelessly to get her.
AGAIN, please please please do not buy from this company. Horrible people, customer service, morals, products, etc. (The list goes on…)